Shipping policy

Shipping Policy

Effective Date: 9/15/2024

1. Shipping Locations

We currently ship to addresses within United States of America. For international shipping or delivery to locations outside of our standard shipping areas, please contact us for more information and availability.

2. Shipping Methods and Rates

• Shipping Methods: We offer various shipping options including standard, expedited, and next-day delivery. The available shipping methods will be presented during checkout.
• Shipping Rates: Shipping costs are calculated based on the weight, dimensions of the package, and the delivery location. You can view the shipping charges before finalizing your purchase during the checkout process.

3. Processing Time

• Order Processing: Orders are typically processed within [1-3] business days from the time they are received. Please note that processing times may be longer during peak seasons or if additional verification is required.
• Order Confirmation: Once your order is processed and shipped, you will receive a confirmation email with tracking information.

4. Delivery Time

• Standard Shipping: Delivery times vary based on your location. Generally, standard shipping takes [5-7] business days.
• Expedited Shipping: Delivery times for expedited shipping are generally [2-3] business days.
• Next-Day Shipping: Orders placed with next-day shipping are delivered the next business day, provided the order is placed before the cutoff time of [time, e.g., 12:00 PM] on a business day.

5. Shipping Delays

While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or high order volumes may affect delivery times. We appreciate your understanding and will keep you informed of any significant delays.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our carrier’s website.

7. Shipping Address

• Address Accuracy: Please ensure that you provide a complete and accurate shipping address. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
• Address Changes: If you need to change the shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been processed or shipped.

8. Delivery Issues

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within [7] days of the expected delivery date. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.
• Missed Deliveries: If a delivery attempt is missed, the carrier will typically leave a notice with instructions for rescheduling or picking up the package. If the package is returned to us due to failed delivery, we will contact you to arrange for reshipment or provide a refund.

9. Shipping Costs for Returns

• Return Shipping: If you need to return an item, you will be responsible for the cost of return shipping unless the item is defective or incorrect. We will provide instructions for returning items and any necessary return shipping labels if applicable.

10. Contact Us

For any questions or concerns regarding shipping, please contact us at:

• Email: painterschoicepa@gmail.com
• Phone: 724-628-8388
• Address: 1094 University Drive Dunbar, PA 15431.

Thank you for choosing Painter’s Choice Auto Supply. We are committed to providing you with a seamless and efficient shipping experience.